ACCOUNT MANAGER JOB DESCRIPTION
An exciting opportunity for a highly motivated, entrepreneurial-minded account manager to help take a well-established toy company to the next level! While we’ve built a successful global business, we’re embarking on a new phase of dynamic growth and need help to realize our vision.
About the Job
The Account Manager plays a pivotal role as the face of the brand to many of our customers. This position reports to the Head of Sales.
Specific responsibilities include:
- Customer relationship management: Act as the primary contact for Specialty customers and selected Key Accounts – maintain relationships, answer questions, and address concerns
- Sales rep management: Manage our external sales reps, who service independent toy and gift stores, to meet and exceed sales targets. Provide them with regular communications / reporting
- Trade shows: Coordinate and attend toy industry trade shows
- Reporting: Track customer and sales rep performance, creating reports to help understand trends and grow sales
- Problem solving: Act as the “voice of the customer” to make sure their needs are met and work collaboratively to handle customer issues
- Special projects: Work with the Head of Sales on key initiatives to grow the business
About You
Our ideal candidate will have the following qualities:
- Strong personal and professional integrity
- Detail-oriented, curious, and observant
- Customer-first and results-oriented mindset, with a demonstrated ability to exceed goals / KPIs
- Excellent communication and interpersonal skills – able to build and maintain relationships
- Comfort with analyzing data and using it to tell stories and make informed decisions
- Adaptable and open to feedback
- 5+ years of experience in external customer-facing roles (Sales / Account Management / Customer Service)
- Bachelor’s degree preferred
ext_job_id
84f3ef9c-6ec0-11ef-9e8e-42010a8a0fd9
Education
Bachelor's Degree
Experience
Standard Management (Manager/Supervisor of Staff)
Recruiter Name
Drew Schmidt
legalId
2,310
Industry
Consumer Products and Services / Retail & Wholesale
Recruiter Email
drew.schmidt@questtalentsolutions.com
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