HQNW Staffing Coordinator Job Description

Department:    Operations

Reports to:       ABM, BM

FLSA Status:   Non-Exempt

Position Summary:

As a temporary staffing organization, we put a strong emphasis on our customers and fulfilling their expectations, as well as on our branches. We fully empower each branch and give them the autonomy to make strong and sensible business decisions that will lead to their overall success. In order to continue with these changes and more, we need exceptional, motivated, capable, driven people, who are looking for a work environment that is outside the corporate norm. We offer a fast-paced collaborative environment where each team member directly contributes to the company’s success – usually in many ways. We offer base pay with a rewarding bonus and quarterly bonus structure and a superior benefits package.

Essential Functions:

Staffing Coordinators are the “Face” of our business and assist office management in operations through daily interaction with clientele and FTMs to enhance operational flow and increase revenue.

Key Functions:

·        Daily FTM scheduling and dispatch; phone handling, accurate message taking, filing documents, email/text communications

·        Facilitate FTM hiring process; review and process I9 documents accurately, timely and without error

·        Development of candidate pool; onboard 15+ new hires per week

·        Maintain accurate status on all applicants/new hires

·        Assist branch management when/where needed

Responsibilities:

·        Assess client needs and staff position accordingly to needs

·        Track active job postings or requests; Initiate recruitment strategies to attract qualified candidates

·        Administer vetting requirements as required (background checks, drug tests)

·        Documentation of employee file (customer feedback; attendance, behavior; communicate areas of concern to branch management)

·        Ensure proper PPE/signage distributed; validations of required certifications prior to job placement/dispatch

·        Ensure daily/weekly payouts are issued; accurate entry of hours worked, and wages issued before end of scheduled shift

·        Import previous day timeslips to avoid billing delays

·        End of day communication to branch management regarding staffing shortfalls, scheduling issues, previous day issues

·        Awareness and pre-planning of next day activities (meetings/training)

·        Inventory management: communicate needs and shortages in a timely manner to avoid oversight and shortages

·        Basic office housekeeping duties: empty trash, sweep, wipe down workspaces, refill toiletries, office supplies, as needed

·        Adherence to company policies and procedures

·        Professional business acumen

·        On-call / after-hours rotation, as necessary

Knowledge/Skills:

·        Organizational and time management; manage shifting priorities while maintaining attention to detail

·        Manage and resolve complex tasks, communicating areas of concern to branch management

·        Excellent verbal and written communication skills

·        Critical thinking and decision-making with the ability to gather and process information in a fast-paced environment

·        Prioritize workload; adhere to deadlines while participating in team projects and assignments  

·        Ability to maintain composure in stressful or adverse situations

Benchmarks for Advancement/Promotion/Raises

·        Manage workload (calls, tasks, meetings) within scheduled shift, minimal unplanned overtime

·        New hires vs. Job placements – weekly minimum of 10 new hires placed and retained in work opportunities aligning to skillset and client needs (minimum equates to at least 2/3 of weekly FTM onboardings)

·        Balance FTM redeployment and Billable Hours – manage FTM hours worked to avoid unnecessary unbillable overtime: reduction in revenue

·        Minimal errors – ensure FTM payouts are accurate; orders are created with appropriate pay codes and bill rates.

·        FTM retention or Turnover Rate – track FTM turnover to identify areas of improvement through daily FTM/client engagement; mitigate FTM conflict with the diversification of teams; communicate trends to management and offer suggestions for improvement

·        Maximize profitability and margin- upsell potential client needs when taking orders/confirming returns.

o   Example: I have a dynamic duo that work well together and won’t disappoint.

Requirements:

·        Data entry, MS Office (Outlook, Excel, Word), social media platforms proficiency

·        1+ years of work experience in a professional environment; prior sales or staffing experience a plus

·        Ability to work a varied schedule (extended hours, evenings, weekends, and holidays)

·        Ability to pass a background check, drug screening

·        Valid driver license with reliable transportation

Environmental Conditions and Physical Demands:

·        Non-confined office-type setting and is free to move about at will. The position includes driving a vehicle which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

·        In the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.

·        May operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, laptop computer, personal computer, tablet, printers, or other equipment as directed.

·        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.